Deleting your data

In effect from 27 September 2026. Every step below was walked through in the live product on

that date, and every route named was called against the production server and answered as

described. Where the code changes, this document is wrong until somebody changes it too.

This is written by the people who built the product, not by a lawyer. It is accurate about what

the software does; it is not legal advice.

Picture Lock is operated by Dheeraj Mahtani. This page is the short version of the deletion

rights in our Privacy Policy — the same rights, written as steps rather than as

endpoints.

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Delete your whole account

1. Open https://app.getpicturelock.com and sign in.

2. Go to Account in the left rail.

3. Scroll to the bottom and open Delete this account.

4. Type your password, then type delete my account exactly.

5. Press Delete it.

It happens immediately. There is no waiting period and nothing to email us for.

What is removed: your login, your settings, your brand kit, any cloned voices, and every video

you have made — the uploads, the working files and the exports. Removed from disk, not marked

deleted.

What is kept, and why: a charge record, because tax law requires it. It holds an amount and a

date. It contains no footage, no transcript and no measurements.

Delete one video

In the app, open the video and choose Delete. That removes the upload, the working files and

every export made from it.

Disconnect a Facebook Page or Instagram account

If you connected a social account so Picture Lock could post for you:

1. Go to Connect in the left rail.

2. Find the account and press Disconnect.

This deletes the access token we hold for that account and everything we fetched with it — the

account id, the username, the Page list and any post metrics we had read back. We do not keep a

copy after a disconnect.

You can also remove our access from Meta's side, which has the same effect: **Facebook → Settings

& privacy → Settings → Apps and websites → Picture Lock → Remove**.

If you cannot sign in

Write to privacy@picturelockhq.com from the address on the account and ask for it to be

deleted. We will delete it and reply to confirm. We may ask you to prove the address is yours,

because otherwise anyone could delete anyone's account by asking.

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For developers

The same three actions are ordinary API calls, and the app uses exactly these:

| what | call |

|---|---|

| see everything we hold about you | GET /v1/account/export |

| delete one video | DELETE /v1/jobs/<id> |

| delete your whole account | POST /v1/account/delete — requires your password and the typed confirmation |

| disconnect a social account | DELETE /v1/social/<id> |

⚠️ Deletion is not reversible and we keep no backup of a deleted account beyond the charge record

described above. If you want your videos, download them first — GET /v1/account/export lists

every job with its export links.